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Last updated: January 2026
No fix, no charge
If a paid support session does not resolve the specific issue you contacted us about, and the issue was within the scope of what our support covers, you're eligible for a refund of that session's fee.
What's covered
Sessions where the reported issue could not be resolved despite following our standard troubleshooting process.
Sessions cancelled within a reasonable window before service began.
What's not covered
Issues caused by hardware failure that require physical repair or part replacement — we'll flag this during the call rather than continue charging.
New issues that arise after a session ends and were not part of the original request.
Sessions where guidance was provided and followed, but the customer chooses not to complete the recommended steps.
How to request a refund
Contact us within 7 days of your session through our contact page or by phone.
Let us know your session date and the issue you contacted us about.
We'll review the session notes and confirm eligibility, typically within 2 business days.
Approved refunds are returned to your original payment method within 5-10 business days.
Contact
Questions about a specific charge can be sent through our contact page or by calling (800) 123-4567.
Printer Support is an independent technical support provider and is not affiliated with, endorsed by, or sponsored by any printer manufacturer. Manufacturer names are used only to describe the devices we support.