Connecting a printer to a new Wi-Fi network
A full walkthrough for moving your printer over after a router change.
Start with the issue that matches yours, or browse a step-by-step guide below.
We fix offline, not-responding, and connectivity issues first — it's the most common call we get.
See fix steps →Resolve paper jam errors quickly and safely without damaging internal rollers.
Run diagnosis →Get a new printer connected and ready to print for the first time.
See setup guide →A full walkthrough for moving your printer over after a router change.
What direction to pull, what to check for, and when to stop and call instead.
Where to find it in your printer's menu and how often it's safe to run.
Our guided tool asks a few questions and tells you the right next step.